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During installation of some embroidery software, the installer will ask you to plug in your dongle. Normally the installer sees the dongle and continues installation, but I’ve seen many times when the dongle isn’t verified, and installation cannot proceed. There is an answer. I can’t say that I can solve everyone’s problem, but if you own Janome or Bernina embroidery software, I just might have the answer you are looking for.

The Device Driver The answer to your installation woes is that your computer doesn’t know what the dongle is. Especially if you are installing the embroidery software on a computer that is newer than that of the embroidery software’s system requirements, the information the computer needs to use the dongle just isn’t available. That information, or hardware instruction, is called a “driver”. The dongle is known as a “device”.

If your embroidery software installation stops at dongle verification, you will need a “device driver” that allows your computer to operate your dongle. Bernina and Janome dongles, as far as I know, are all technically a USB “HASP key”. So we just need to get the proper HASP key drivers from the website, and we’ll be good (provided that we correctly install the driver and it’s the right one). A quick search on Google for “HASP driver” led me to. The page offers various downloads, but the one we want is called Sentinel HASP/LDK – Windows GUI Run-time Installer. After accepting a rather lengthy user license agreement, I downloaded a file named Sentinel_LDK_Run-time_setup.zip.

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Installation of Driver The HASP driver is extremely easy to install. First you should close any embroidery software installer that you have running. Ideally you would have all programs closed, and some may even suggest disabling your anti-virus. Next, you’ll want to unzip (extract) the contents of the downloaded zip, and locate a file named HASPUserSetup.exe. This executable file can be run just by double clicking on it. Double click on it, and then follow the instructions. When you’re done, you should have the appropriate HASP driver installed.

Your computer may not immediately be able to use the driver, so restart your computer, then try to install your embroidery software. If the red light comes on when you plug in your dongle, that’s an indication that the driver is working. I own a janome mc10000-1 (upgraded) and I have an issue I haven't ever seen posted anywhere. My xp computer has died and I had a new computer built to the specifications recommendations by Janome tech support team.

It's windows 7, 32 bit. I own digitizer 10000, upgraded to Dig.Pro with the newest dongle at the time & all upgrades versions V.0Q.

Janome support told me when the new computer is done just start the install with my first version of Digitizer and follow with each update. Well, the original digitizer won't load all the way, it can't find the original dongle (turned in with purchase of the Digitizer Pro upgrade/new dongle) & the upgraded digitizer pro won't install without the original. I'm in a catch 22 and getting no help from Janome. I have left messages and sent emails to no avail. Re-installing software should be this hard.